One in 10 bags fail to arrive on Qantas flights at Sydney Airport
A baggage handler who spoke to The Guardian Australia on condition of anonymity said one in 10 bags fail to arrive on Qantas flights at Sydney Airport.
According to the news agency, the porter works for Swissport, a company to which Qantas has outsourced his jobs. Swissport has its own labor issues. The Guardian Australia reported that the company had entered into contracts with two separate recruitment companies to find workers to work its Qantas shifts.
The aviation industry is struggling to meet demand for summer travel. In June, Sydney Airport had 1,200 vacancies in security and ground handling positions.
The Guardian Australia reported that employees quit frequently due to poor working conditions. In response, Swissport introduced a $50 per day bonus for baggage handlers if they show up for their shifts for the rest of the year.
The employee said baggage handlers are overworked, underpaid and unable to handle increased baggage due to increased domestic travel.
“I would say to everyone, do not check your bags when traveling with Qantas at this time, or better yet, if you can avoid it, do not travel with Qantas at all,” the worker said.
In 2020, Qantas outsourced around 1,700 jobs, contributing to the company’s shortage of baggage handlers. A federal court ruled that the decision was illegal and partially motivated by anti-union sentiment.