New developments at Budapest Airport to improve service quality
In July, the Universal Airport Hub opened in the city center. At the sales point in Kálvin Square, passengers can deposit their luggage in a safe place before their last visit to Budapest, passengers of participating airlines can check in and print boarding passes using kiosks, and if traveling with Wizz Air, Air France-KLM, Norwegian or Aegan, they can also tag their checked baggage for later and faster drop-off at the airport. The range of services continues to expand, with baggage wrapping and baggage size screening soon available in store, to avoid waiting at the airport during peak periods.
Since 2019, baggage check-in at the airport has also been supported by a self-service bag drop system, where passengers can check in their baggage for their flights independently. Two additional outdoor machines have been added to the existing 24 automatic label printing machines in 2022, so that the baggage of passengers of the aforementioned participating airlines can be tagged immediately after arrival, at the entrance to the terminal building, then simply placed on the designated baggage carousel in the departure hall. A four-screen video tutorial and assistance from the Budapest Airport terminal information staff are available on site.
In response to passenger needs, Budapest Airport has started to develop an observation and smoking deck at Terminal 2B, so that passengers traveling to the non-Schengen area can wait and smoke in the open air after screening. passports. The new 200 square meter terrace will be located on the so-called lounge mezzanine, on the second floor of Terminal 2B. The terrace will offer an excellent view of the apron, and will also include a covered part (non-smoking), to allow passengers to enjoy the view even in bad weather. After the pandemic subsided, the airport operator prioritized the continuation of the project, which started earlier. Thus, passengers should be able to use the terrace in September.
To ensure a carefree journey for families, the airport now offers five nursing rooms, where parents can care for small children in complete privacy, with all the necessary amenities. Each room has an armchair, wardrobe and changing table, as well as a microwave. The airport operator also provides passengers with young children with free strollers in the terminals, which can be used free of charge from security control to boarding. The terminals have a total of 4 storage areas for strollers and 12 strollers, which the operator will expand in the future as needed.
There are also 100 new baggage carts available in the terminal, which passengers can use free of charge during their stay at the airport. The operator is also replacing elevators, modernizing hoists and hoists in the transit areas of terminals 2A and 2B.
To facilitate the travel process for passengers and travel agent staff, Budapest Airport has set up a dedicated meeting point on the mezzanine level of the departure halls and a rented counter in the baggage claim area. for travel agents, to make it easier for groups and facilitators to meet before and after the trip.
On the Terminal 1 apron, the seven stands used by integrators have been covered with a new basalt concrete pavement with greater bearing capacity, replacing the old asphalt pavement over an area of more than 4,000 square meters , to ensure smooth and safe work. conditions. In addition, the joints between the concrete slabs of the Terminal 2 deck are replaced with a new material that is more durable and flexible than before, in order to ensure long-term protection of the concrete slabs.
During the summer months, developments less visible to passengers have also begun, such as the mapping of utility supply options for Terminal 3 and the demolition of airport operational buildings that can no longer be renovated. and used viably in their present state. They will be replaced by new high quality and efficient operating facilities.
Budapest Airport’s strategic goal is to reduce its net carbon emissions to zero by 2035 at the latest, well ahead of the NetZero deadline by 2050, and has implemented a number of developments at during the first semester of this year.
During the first half of 2022, Budapest Airport has installed 35 electric vehicle chargers in the airport’s own fleet, staff and partner parking areas, and is currently in the process of building electric vehicle charging stations. electric vehicles for a ground handling partner. Budapest Airport thus aims to further encourage its partners and employees to use environmentally friendly modes of transport, reducing in the long term the indirect emissions linked to the access of land vehicles to the airport.
The airport operator has also started to prepare the studies necessary for the development of a geothermal heating system for the airport. In this context, Budapest airport experts are studying the possibility of developing a heating system using the heat produced in the ground, which could eventually replace the use of gas boilers. Currently, the company’s natural gas heating system supplies 95% of the buildings with heat and hot water during the heating season, which would be replaced by a system based on geothermal wells. Such a renewable solution, free of fossil fuel emissions, would help protect the environment and significantly reduce costs.
As in previous years, the first half of 2022 was dedicated to quality, development and sustainability at Ferenc Liszt International Airport. Budapest Airport has already spent nearly HUF 80 billion on airport development since 2019, over the past three and a half years, and the results are clearly reflected in passenger feedback. Budapest Airport won Skytrax’s ‘Best Airport in Eastern Europe’ award for the ninth time in a row in 2022, and outperformed all regional competitors in the international Passenger Satisfaction Survey (ASQ) over two consecutive quarters.
Commenting on these developments, Chris Dinsdale, CEO of Budapest Airport, said: “In the spring of 2019, we launched a major series of developments at Budapest Airport, which has produced and will continue to represent a leap forward in terms of quality, passenger experience and sustainability. Major upgrades to the current infrastructure – new passenger jetty, new cargo base, new baggage sorting building – are already in place, but the entire airport complex is constantly being renewed, both in our quest for more quality and to meet the challenges of the years to come. The expected growth in tourism over the next few years and the achievement of our sustainability goals will require us to continuously develop the airport. He added: “We are now just waiting for the green light from the government to start construction work for the reopening of Terminal 1, and the development of Terminal 3 has essentially started, with preparations over the past few months for prepare the airport for one of the largest construction projects in the country.