Flight attendant berates passengers for making ‘living hell’ out of their jobs
An American Airlines flight attendant berated passengers who verbally assaulted them on a U.S. flight from Los Angeles to Charlotte that turned away in bad weather to Raleigh, according to a TikTok video.
A musician outraged by the behavior of his fellow travelers posted the video in the hope that others are as well.
At one point, a 22-year-old passenger calls an air hostess “a big gorilla” and throws a vulgarity at her, according to the video.
“There was absolutely no excuse for it,” said Brent Underwood of Group 87 & Pine. Charlotte’s Observer. “It doesn’t matter what you look like. Everyone deserves respect. And everyone deserves to be punished the same for being such a rude person. Why would you call a person a big gorilla?”
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The plane remained at Raleigh-Durham Airport for three hours.
The plane’s flight had circled Charlotte Airport for half an hour before diverting to Raleigh as the plane ran out of fuel, Underwood said. The incident was first reported by fact-checking site Snopes.com.
After the flight attendant told the 22-year-old passenger to put on a mask, as planes require by federal Covid warrants, the passenger hurled insults at him, the Underwood video shows.
The video has had over a million views.
American Airlines has confirmed Charlotte’s Observer this mask compliance triggered the incident.
When the male attendant announced the flight would return to Raleigh if passenger behavior did not improve, a female passenger sarcastically complained that attendants threatened to do so because they hadn’t eaten, according to the video from Underwood.
“Give them a Snickers!” Shouted other passengers.
While sitting in Raleigh, the plane was left with nothing but water and cookies, Underwood said.
After the passengers had finished speaking, the 22-year-old aviator apparently realized they had gone too far and could be heard saying to the male attendant, “I said we’re sorry.”
The attendant had just picked up a microphone and was about to address the aircraft. The flight had two male and three female flight attendants, Underwood said, but only a man and a woman were involved in the confrontation, he said. The pilot did not intervene, he said.
“Just like you, we didn’t eat either,” the male flight attendant told passengers through the plane’s speaker system, according to the video. “We took care of the whole flight for you. We do it because we love the job.
“But the fact that we are insulted and mistreated by passengers for things that we cannot control is disgusting,” he says.
“We’re just trying to get to Charlotte,” the attendant said. “But shame on the passengers who made this flight hell for the flight attendants.”
The passengers applaud the attendant.
On TikTok, Underwood, a 39-year-old musician who works for the NC Motor Vehicle Division, defended flight attendants and addressed the bad behavior of other passengers.
“The flight attendants on @officialamericanairways are done with your bs!” Underwood posted with the video and the TikTok hashtags #AmericanAirlines, #facemask and #dumbcustomers.
“The flight crew did absolutely nothing wrong,” he told the Observer. “They were more professional than I would have been.”
In a statement to Observer, American Airlines said, “We take the health and safety of our customers seriously, and our crew members work hard to uphold the federal mask mandate that remains in effect on airplanes and at airports.
“We value the trust our customers place in our team to take care of them throughout their journey, and we expect those who choose to travel with us to treat each other – and the members of our team – with respect. “
A spokeswoman for the Raleigh Durham Airport Authority said no passengers were removed from the plane and arrested due to the incident.
The flight arrived more than 12 hours after leaving LA and more than six hours in the air, according to FlightAware.com, which tracks flights at airports across the country.
– Charlotte Observer