Coinbase Users Slam New Customer Service Phone Support, “It Was A Joke”: CNBC After Hours
MacKenzie Sigalos of CNBC.com brings you today’s top business news headlines. On today’s show, CNBC’s Eamon Javers reports a CNBC investigation into Coinbase’s new customer support after a family lost $ 700,000 on their account. Additionally, Southwest Airlines is working to recover from the massive weekend cancellations.
Coinbase users slam new customer service phone support: “It was a joke”
After thousands of customer service complaints, Coinbase has launched a new live helpline. But many customers remain frustrated with the company after its latest efforts to address their concerns.
Take Erick and Molly Richardson, for example.
The text message on Erick’s phone alarmed him so much that he pulled over to the side of the road. It was a sunny July afternoon.
The retired lawyer clicked on the message that someone had logged into his account. He logged in and quickly received an email stating that his two-factor authentication had been changed, meaning his security settings had likely been compromised.
Then the nightmare got worse.
He and his wife, Molly, had saved nearly $ 1.1 million in cryptocurrency. Suddenly, a fraudster started withdrawing all of his bitcoin investments, around $ 700,000, as Erick watched. And there was nothing he could do.
Southwest Airlines has apologized for canceling more than 2,000 flights since Saturday, saying the airline’s operations were starting to stabilize after disrupting the travel of tens of thousands of customers.
âI know the weekend has been very difficult and obviously I really feel for our customers and our employees who are doing their best to serve our customers, but when an airline is behind it is hard to catch up. its delay, “said Gary Kelly, CEO of Southwest Airlines. CNBC’s “Squawk on the Street” in an interview Tuesday. Kelly said he was not trying to make excuses for the disruption.
Southwest on Tuesday canceled 87 flights, or 2% of its schedule, according to flight tracking site FlightAware.
The Dallas-based airline has canceled nearly 2,400 flights since Saturday, according to data from FlightAware. The airline said bad weather and air traffic control issues in Florida triggered the problems, which snowballed due to its own understaffing, particularly a lack of back-up pilots and flight attendants to step in when things go wrong. Other airlines have had relatively minor cancellations.
Workers quit their jobs at a record pace in August, with bar and restaurant workers as well as retail workers resigning en masse, the Labor Department reported on Tuesday.
Resignations have reached a new high since December 2000, when 4.3 million workers left their jobs. The quit rate rose to 2.9%, an increase of 242,000 from the previous month, which recorded a rate of 2.7%, according to the department’s survey of job openings and turnover. of the work force. The rate, which is measured against total employment, is the highest in a data series dating back to December 2000.
Historically, resignations have been viewed as a level of confidence on the part of workers who feel secure in finding employment elsewhere, although the dynamics of work have changed during the Covid-19 crisis. Workers quit their jobs due to health and childcare issues unique to the circumstances of the pandemic.